Ethical Dilemmas And Ethics At Santa Clara University Essay

Business ethicist Kirk Hanson says that â€Å"ethical dilemmas are inevitable,† occurring more in the first year as a professional than in succeeding years (Markkula Center for Applied Ethics at Santa Clara University, 2011, 0:55). As a business professional, it’s very likely that I will face an ethical dilemma, or even multiple ethical situations throughout my career. This is why, as Hanson explains, â€Å"you need to be aware of what your own values are† when confronting ethical dilemmas (Markkula Center for Applied Ethics at Santa Clara University, 2011, 1:15). It’s important for me to know my own values because they will provide a foundation for my decision making when involved in an ethical conflict. Currently, I have a short process that I regularly follow when making tough decisions. This process entails thinking about the people involved in the specific situation and how each of them will be affected by the decision I make. Next, I consider the pos sible actions I could take, and predict the outcome of those actions. Upon completion of this thought process, I typically know what has to be done. Prior to this course I would’ve said that my decision making process was good enough the way it was. Now, Dr. MacCammon’s discussion on ethics made me realize how important this process is, and it inspired me to strengthen my approach. Dr. MacCammon provided us with a document called A Framework for Thinking Ethically. The document states that â€Å"having a method for ethical decisionShow MoreRelatedWhy The Selling Of Customer Information At Outside Parties Creates An Ethical Dilemma1557 Words   |  7 PagesThis report is to evaluate and to make a determination on whether the selling of customer information to outside parties creates an ethical dilemma to an organization. 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Movie Review The Abnormal in Normal Free Essays

Normal is a spectacular movie which encompassed both a war and unity of emotions, standards, and ideologies. It showcased the play of sexuality, understanding, anger, transformation, ostracism, and most especially, love, depicted in the lives of the characters that compose the film. How all of them owned a different perception of Roy’s transsexualism and how these perceptions seemed to be intertwined dramatically revealed the key element that make up Normal’s core. We will write a custom essay sample on Movie Review: The Abnormal in Normal or any similar topic only for you Order Now Personally, I found the movie very moving and inspiring. It is not everyday that films like these are produced in the industry for the obvious fact that transsexualism, not to mention heterosexuality and bisexuality, is still on the process of holding a secure, firm, and properly recognized position in society. Normal was successful in its attempt to disband stereotypes regarding deviant behavior and twisted genders. It portrayed how acceptance and love serve as the main dissolving agent in breaking norms in response to the changes that occur in time. Roy, one of the main characters, was extremely daring and determined to have mustered strength to face such an immense transformation and survived the critical judgment of his family, peers, and community fellows. Containing his desire to be a woman solely to himself for that length of time is something not regular people could ever put up with. The weight was even graver, however, on her wife Irma. In my opinion, she was the one who suffered most with what had happened. After 25 years of marriage, two teenage offspring, and a healthy relationship which was supposedly homosexual-to-homosexual, her husband tells her that he is a woman trapped in a man’s body and that he wanted to live like a lady for good through gender reassignment. Discovering that the man she fell in love with was replaced by someone with a heart of a woman would have been the key struggle in Ruth and Irma’s marriage. Eventually, nonetheless, Irma learned to embrace Roy for who he is—the man he loved yet now with earrings, perfume, make-up, and even breasts. This was a strong proof that true love does conquer all and breaks differences. The occurrence tested if Irma was really willing to stay with Roy and to love him with all her heart, through sickness and health, for richer or poorer, with death as the sole wall that could separate them. The relationship of the couple evidently changed, but the love was still the same. This served as their starting point to both reliving an old chapter of their life and opening a new one together. Patty Ann and Wayne, the couple’s children, were also affected by Roy’s revelation. Albeit their reactions were of opposite sides of the spectrum, these showed that they significantly cared about what happened to their father. Dealing with his kids, however, remained as another struggle for Roy. Patty Ann took his father’s transformation in a positive light since she, too, was having a puberty and femininity crisis of her own. On the other hand, Wayne was infuriated. Being older, being the son, and being a hardcore rock music enthusiast, it was not peculiar that Wayne’s mind seemed to be very narrow when it came to gender issues. The main character’s father also played a weighty part in Roy’s family struggle. Like Wayne, Roy Sr. strongly disagreed with what occurred to his son. During Roy’s early years, his father had already begun beating Roy to stop his feminine tendencies. His paternal influenced continued until Roy’s adulthood but failed to maintain his son’s manliness. Together with his wife Irma, Roy struggled to face another conflict with an influential and important body outside their marriage: society. His revelation to the parish counselor initiated the ostracism that Roy encountered from the religious sector. This banishment was in line with the Vatican’s dissent for gender changes. Though external to the scope of the movie, the Papal government most likely inspired the story’s plot. According to Asher (2003), gender reassignment shall not in any way change the gender of an individual in the vision of the church. Moreover, Catholics who underwent this kind of transformation shall not be â€Å"eligible to wed, be ordained to the priesthood or enter religious life† (par. 2). Gender reassignment merely changes the surface quality of the person and not his/her inner attributes and personality. These were the strong bases of Roy and Irma’s gradual but unyielding exclusion from the religious sector. Roy also had problems in his work. He served almost his whole life as an employee in a farm machinery factory. Going to work one day all â€Å"womanized† expectedly brought in mockery from his coworkers. Roy’s boss, Clancy Brown, was compassionate enough to transfer him to a safer and more considerable work section. However, he developed affection for Irma, which pushed Roy’s work struggle to a higher notch. Fortunately, Roy’s wife realized that he was in love with no man other than his beloved husband. This dedication, loyalty and commitment of Irma to Roy were what captivated me to the movie the most. These same attributes of Roy’s wife are the reasons why she is my favorite character. Like what I have mentioned before, Irma exemplified the power of true and powerful love. More than that, however, is Irma’s commendable courage to continue to walk with his husband, no matter how things have changed. Remarkable courage was also exhibited by Roy. Personally accepting that he was a woman in a man’s body is already a valiant feat. Adding his revelation to his family and community during the period of his life when all was settled for him as a man can be considered a lifetime accomplishment. Not everyone who is gay, lesbian, or both can muster the willpower and inner strength that Roy depicted. Not all irregularly gendered can face life with the truth that they know deep within them. There is this strong feeling inside of me that the movie Normal will forever hold a special place in my life. It taught me so many things about accepting changes and living with what and who matters in your life. Just be strong and all things will follow. References Asher, J. (2003, January 16). Vatican Will Not Endorse Gender Changes. Retrieved April 7, 2008 from http://www.planetout.com/pno/news/article.html?2003/01/16/3          How to cite Movie Review: The Abnormal in Normal, Essay examples

Organization Behaviour Individualised HRM and Organisational Performa

Question: Describe about the Organization Behaviour for Individualised HRM and Organisational Performance. Answer: Introduction The report gives a brief description of PC Solutions which is owned by Frank Wallace. The company is related to the selling of desktop computers to home users. The company has developed significantly over the last eight years and has expanded its sales, administration, accounts, customer service and software development department. The case study highlighted how the company has taken merger decision to rejuvenate the software department so as to able to meet the market requirement. It has encouraged women participation in management by giving them senior positions. Louise Machin is an example which controls a team of 25 people and looks after training section consists of 8 trainers, network and software support team comprises of 7 systems and software engineers, and ten persons gives support to the hardware problem. Consequently, the owner Frank Wallace has detected the problem that the software department is facing due to its incapacity to meet the customer requirement and is driven by merger decision to reduce the gap and to provide the better software solution. But Frank has found that as the company is growing the level of customer satisfaction and employee job satisfaction is decreasing. The study has recommended a solution to eradicate the problem in order provide better service which is related to customer satisfaction and developed a strategy for employee motivation to increase productivity and overall job satisfaction of the staff member (Bckerman and Ilmakunnas 2012). Recommend changes to overcome the current problems The report highlights the organization PC Solutions that was established by Frank Wallace, an IT professional in 2007 and identifies one problem in their software development department and has given a solution to resolve the problem. One of the acute problems that were identified by PC Solution is its incapacity to fulfill the target customers software development need. Keeping this in mind the organization has adopted a strategy for a merger to strengthen the software department so as to able to meet the customers requirement by delivering the quality product hence increasing revenue for the company. The company has acquired Software Solutions for this purpose to meet the quality standard and the requirement of the market (Correia et al. 2013). One of the problems in the organization is that as the team is growing, day by day the level of customer service and employee satisfaction is decreasing considerably. To improve the customer satisfaction, the company needed to focus on the product and adopted a strategy to provide the client better experience and a more user-friendly software that is cost effective to gain competitive advantage. The enterprise should have strong Research development team to come up with the latest changes to provide a more updated software to the client to save their time and money. The sales team which is managed by Scott Punter need to be much more organized and focused on integrated marketing strategy to increase sale. The customer services department guided by Louise Machin is required improvement to enhance the quality of the product to deliver desired output to the customers. The company should concentrate on substantial infrastructure building of customer service department consists of three teams that are training, networking software team and hardware support team (Vermeeren et al. 2014). Develop unique, distinctive feature to the product The team should focus on adding more features to the product to make the product attractive therefore providing better customer service to the clients. Explore new features to make the product more customized at competitive prices and get a competitive advantage (Chang et al. 2012). Clarify the mission and focus on customers Set a clear mission and vision to be achieved by the company and concentrate on the target market to establish the goal to be obtained by the enterprise. To get customer loyalty and trust the company should emphasize the features of the product to reduce cost and increase the problem solving skill hence focusing on the relationship based on trust, truth, honesty, commitment and transparency (Karatepe 2013). To achieve employee satisfaction PC Solution should concentrate on the following things Employee orientation The administration department headed by Sylvia Chia should focus on training and development programs to enhance the skillsets of the employee. Proper onboarding programs help the operator to build the proper attitude and set goals those are achievable to reduce attrition (Bal et al.2015). Congenial work environment and skill development To create a positive workplace free from discrimination, cooperation, that ensures constructive criticism and motivate an employee to enhance productivity. The company should adopt skill development programs such as training programs, mentoring and feedback-intensive programs to encourage employees to acquire new skills to overcome challenges and deliver the best output (Jamali et al. 2015). Provide competitive benefits, recognition, and rewards The company should provide fair wage and incentive to keep the workforce satisfied. Moreover, it includes reward and recognition programs to create a healthy competition to elevate employee morale and stimulate efforts and increases job satisfaction of the employees (Armstrong and Taylor 2014). Track job satisfaction The PC Solution should arrange the online survey or mobile survey to monitor the employee opinion about the benefits, recognition and feedback programs and the aspects contributing to employee satisfaction. It helps the Human Resource Department of the organization to formulate the action plan to improve the system to minimize cost and reduce employee turnover (Djukic et al.2014). Strengths Weaknesses in the organization the cultural aspects that need change According to Grant (2015), strengths of a company refer to the positive or active aspects that have placed the company in an advantageous position. The power of an organization concentrates on few things such as What are the high points the company has? How is the company utilizing the advantages? How the company is getting competitive advantage What is the unique selling propositions? The company which has started its journey in the year 2007 has developed considerably over the eight years to have 75 employees and four departments that are sales, administrative, customer service and software development which are efficiently delivering the services. The PC Solution and its customer services are taken care of Louise Machin. The company strength is its training segment, hardware and networking department and software support team which is providing excellent support to the clients to troubleshoot their problems and providing better solutions to corporate customers. Hardware support is provided by ten technicians from a workshop situated in PC Solutions. By appointing Louise Machin as a team leader, the company encourages women participation in decision making by promoting them to higher positions. The company should create a diverse work culture based on cooperation and respect (Kirton and Healy 2013). According to Trieloff and Buys (2013), the Weakness of the company refers to the What are the weak points that the company has that is affecting its growth? What are the factors that are affecting sales? As far as the case study is concerned the weaknesses of PC Solutions can be marked by the decreasing level of customer satisfaction and employee's content regarding the job. To overcome the problem, the company needs to strengthen the sales team. They should keep a client database and contact the customers on the regular basis by mailing them the birthday card, newsletter, sales flyer. Email and sending text messages via phone, promotion of products in Facebook, Twitter can be a useful marketing tool to keep the customers updated about the latest changes. The sales team should explore the new market to increase the number of users of the product and generate more revenue for the company (Berthon et al. 2012). One of the weaknesses is employee job satisfaction which is decreasing can be overcome by providing training and development since employees job satisfaction is a key factor to increase productivity. Continuous training and monitoring and evaluating the performance and feedback system enable the employee to face challenges in a better way. Apart from that, reward and recognition should be there to motivate an employee to produce more and help the company to achieve the target (Tangthong et al. 2014). Reference List Armstrong, M. and Taylor, S., 2014.Armstrong's handbook of human resource management practice. Kogan Page Publishers. Bal, P.M. and Dorenbosch, L., 2015. Age related differences in the relations between individualised HRM and organisational performance: a large scale employer survey.Human Resource Management Journal,25(1), pp.41-61. Berthon, P.R., Pitt, L.F., Plangger, K. and Shapiro, D., 2012. Marketing meets Web 2.0, social media, and creative consumers: Implications for international marketing strategy.Business horizons,55(3), pp.261-271. Bckerman, P. and Ilmakunnas, P., 2012. The job satisfaction-productivity nexus: A study using matched survey and register data.Industrial Labor Relations Review,65(2), pp.244-262. Chang, A., Chiang, H.H. and Han, T.S., 2012. A multilevel investigation of relationships among brand-centered HRM, brand psychological ownership, brand citizenship behaviors, and customer satisfaction.European Journal of Marketing,46(5), pp.626-662. Correia, M.F., e Cunha, R.C. and Scholten, M., 2013. Impact of MAs on organizational performance: The moderating role of HRM centrality.European Management Journal,31(4), pp.323-332. Djukic, M., Kovner, C.T., Brewer, C.S., Fatehi, F. and Greene, W.H., 2014. Exploring Direct and Indirect Influences of Physical Work Environment on Job Satisfaction for Early Career Registered Nurses Employed in Hospitals.Research in nursing health,37(4), pp.312-325. Grant, R.M., 2015.Contemporary Strategy Analysis 9e Text Only. John Wiley Sons. Jamali, D.R., El Dirani, A.M. and Harwood, I.A., 2015. Exploring human resource management roles in corporate social responsibility: the CSR HRM co creation model.Business Ethics: A European Review,24(2), pp.125-143. Karatepe, O.M., 2013. High-performance work practices and hotel employee performance: The mediation of work engagement.International Journal of Hospitality Management,32, pp.132-140. Kirton, G. and Healy, G., 2013. Commitment and collective identity of long-term union participation: the case of women union leaders in the UK and USA.Work, Employment Society,27(2), pp.195-212. Tangthong, S., Trimetsoontorn, J. and Rojniruntikul, N., 2014. HRM Practices and Employee Retention in Thailand--A Literature Review.International Journal of Trade, Economics and Finance,5(2), p.162. Trieloff, W. and Buys, P.W., 2013. An analysis of the competitive business environment of a family run Brazilian auditing firm.International Journal of Auditing Technology,1(1), pp.52-74. Vermeeren, B., Steijn, B., Tummers, L., Lankhaar, M., Poerstamper, R.J. and Van Beek, S., 2014. HRM and its effect on employee, organizational and financial outcomes in health care organizations.Human resources for health,12(1), p.35.